Privacy Policy
Last updated: 2026
1. Information We Collect
We collect the information you provide when creating an account or submitting a request, such as your name, email address, phone number, and the documents you upload for translation, certification, or legalization.
2. How We Use Your Information
Your information is used to process your translation requests, communicate order status, issue invoices, and provide customer support. We do not sell your personal data to third parties.
3. Document Confidentiality
Documents you submit are accessed only by the translators and staff assigned to your request, under strict professional confidentiality, and are used solely to complete your order.
4. Data Sharing
We share information with third parties only where necessary to complete your request — for example, with courts, ministries, or embassies for legalization steps — or where required by law.
5. Data Security
We apply reasonable technical and organizational measures to protect your personal data and documents against unauthorized access, loss, or misuse.
6. Data Retention
We retain your information for as long as necessary to provide our services and meet legal or accounting obligations, after which it is deleted or anonymized.
7. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of our services after changes are posted constitutes acceptance of the revised policy.
9. Contact
Questions about this Privacy Policy can be sent to contact@protranslator.com.